Skip to content
Sign in Create account
FeaturesWhatsApp automationInstagram automationComment to DMPricingGuidesBlogWorldwideContact Sign in Create account

Data management policy

Last updated

On this page
  1. Whose data it is
  2. What we store
  3. How we protect it
  4. How long we keep it
  5. Exporting your data
  6. Deleting data
  7. If something goes wrong
  8. Contact

This policy explains how WaKite looks after the data in your workspace: your account, your team, and your customers' contacts and conversations.

Whose data it is

The data you put into your workspace, including your contacts and conversations, belongs to you. We process it only to provide WaKite to you, on your instructions, and as described in our Privacy policy.

What we store

  • Account, team and billing details.
  • Connected WhatsApp numbers and Instagram accounts, with the access Meta grants to them.
  • Contacts, labels, notes, conversations and media files.
  • Templates, broadcasts, bots, automatic replies, forms, CRM records and reports.
  • Activity logs that show who did what, for security.

How we protect it

  • All traffic uses encrypted connections (HTTPS).
  • Passwords are stored only as secure hashes.
  • Each workspace is kept separate from every other workspace.
  • Team members get roles, so you decide who sees and changes what, and each person can be signed in on a limited number of devices.
  • Access by our own staff is limited to support and maintenance, and is logged.
  • Data is backed up regularly.

How long we keep it

  • While your account is open, we keep your data until you delete it.
  • When a plan is not paid, the account is paused but nothing is deleted, so you can pick up where you left off.
  • When you close your account or ask us to delete it, we delete your workspace data within 30 days. Backups are overwritten within a further 30 days.
  • Invoices and payment records are kept for as long as tax and accounting laws require.
  • Meta keeps its own copy of WhatsApp and Instagram messages under its own policies.

Exporting your data

You can export contacts and reports from the app. For a full copy of your workspace data, write to info@wakite.com.

Deleting data

  • You can delete contacts, conversations and files in the app at any time.
  • To delete your whole account and workspace, write to info@wakite.com from the account owner's e-mail.
  • If you signed in with Facebook or Instagram, you can also remove WaKite from your Facebook or Instagram settings and ask us to delete the data we received.

If something goes wrong

If we learn of a breach that affects your personal data, we will tell you and the authorities without undue delay, as the law requires, and explain what we are doing about it.

Contact

Questions about your data: info@wakite.com
WaKite