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Privacy policy

Last updated

On this page
  1. Who this covers
  2. What we collect
  3. Why we use it
  4. Who we share it with
  5. How long we keep it
  6. Your rights
  7. Security
  8. Children
  9. Grievances
  10. Changes
  11. Contact

This policy explains how WaKite ("we"), which runs WaKite, collects and uses personal data, in line with India's Digital Personal Data Protection Act, 2023 and other laws that apply.

Who this covers

  • Visitors to this website.
  • Customers: the businesses and people who have a WaKite account, and the team members they invite.
  • Our customers' contacts: the people our customers message on WhatsApp or Instagram through WaKite. For their data, our customer decides what is collected and why, and we process it on our customer's behalf.

What we collect

  • Account details: name, e-mail, phone number, company name, billing address and GSTIN, and your password (stored only as a secure hash).
  • Payment details: plan, amounts, invoices and payment status. Card and bank details are handled by Razorpay; we do not store them.
  • Workspace content: connected WhatsApp numbers and Instagram accounts, contacts, conversations, templates, media files, bots, campaigns and CRM records.
  • Technical data: IP address, browser and device, sign-in times and the pages of the app you use, to keep accounts secure and fix problems.
  • Messages you send us: support tickets, e-mails and partner requests.

Why we use it

  • To create and run your account and provide the features you use.
  • To send and receive messages through Meta's platform on your instructions.
  • To bill you, issue tax invoices and meet legal and tax duties.
  • To keep the service secure, prevent abuse and fix problems.
  • To tell you about your account, changes to the service and, if you agree, offers. You can opt out of offers at any time.

We do not sell personal data, and we do not use our customers' contacts' data for our own marketing.

Who we share it with

Only as needed to run the service:

  • Meta Platforms (WhatsApp Business Platform, Instagram), to send and receive your messages.
  • Razorpay, to process payments.
  • Hosting, file storage and e-mail providers that run our servers and deliver our e-mails.
  • AI providers, only if your workspace turns on AI features and connects one.
  • Our franchise partner in your country, if you signed up through them.
  • Authorities, when the law requires it.

These providers may process data outside India. We use providers that protect it properly.

How long we keep it

As described in our Data management policy: while your account is open, and afterwards only as long as the law requires (for example invoices and tax records).

Your rights

You can ask to see, correct, update or delete your personal data, withdraw a consent you gave, or nominate someone to act for you. Most details can be changed in the app. For anything else, write to info@wakite.com. We reply within 30 days.

If you are a contact of one of our customers, please write to that business first; we will help them answer you.

Security

We use encrypted connections (HTTPS), hashed passwords, role-based access for team members, a limit on signed-in devices and regular backups. No system is perfectly secure, so please use a strong password and tell us at once if you notice anything wrong.

Children

WaKite is a business service and is not meant for anyone under 18.

Grievances

If you have a complaint about how your data is handled, write to our grievance officer at info@wakite.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. You may also complain to the Data Protection Board of India.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

WaKite
E-mail: info@wakite.com
Phone: +91 9494008129