Questions and answers
Everything about the WhatsApp Business API, plans and Meta's message fees. Not here? Write to us.
Do I need a WhatsApp Business account?
You connect your own WhatsApp Business Platform account during set-up; if you do not have one, Meta's sign-up window makes it in a few clicks. Your number, your account, your customers.
Who pays for WhatsApp messages?
Meta charges its message fees directly to your WhatsApp Business account. We charge only your plan, never per message: 0% markup.
Can I keep using the WhatsApp Business app on my phone?
Yes. With the WhatsApp Business app connection your phone and the shared inbox stay in sync, so you can answer from either.
Is my data safe?
Each workspace has its own database. Meta access tokens are kept encrypted on our side and never leave our servers, and you can switch on two-step sign-in for everyone.
Can I cancel at any time?
Yes. Cancel from Billing in your workspace; your plan stays active until the end of the period you paid for.