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Cancellation and refund policy

Last updated

On this page
  1. Cancelling
  2. When we refund
  3. When we do not refund
  4. How to ask for a refund
  5. How long a refund takes
  6. Contact

This policy explains how to cancel a WaKite plan and when we refund a payment.

Cancelling

  • You can cancel your plan at any time from Billing in the app, or by writing to info@wakite.com from your account e-mail.
  • After you cancel, your plan stays active until the end of the period you have already paid for. It is not renewed, and you are not charged again.
  • If you pay by automatic renewal, cancelling also stops the autopay mandate with Razorpay.

When we refund

  • Charged twice, or charged after you cancelled: we refund the extra payment in full.
  • The plan could not be activated because of a problem on our side, and we could not fix it: we refund the payment in full.
  • First payment: if you write to us within 7 days of your first paid subscription and have not sent broadcasts with it, we refund it in full.

When we do not refund

  • A billing period that has already started, once the 7 days above have passed. There are no part refunds for unused days.
  • Add-ons and extra limits that have already been used.
  • WhatsApp and Instagram message charges, which are billed by Meta, not by us. Ask Meta about those.
  • Accounts closed because they broke our Terms or Acceptable use policy.

How to ask for a refund

Write to info@wakite.com with your account e-mail, the invoice number and the reason. We reply within 2 working days.

How long a refund takes

Approved refunds are sent back to the original payment method (card, UPI, net banking or wallet) through Razorpay within 5 to 7 working days. Your bank may take a few more days to show it.

Contact

WaKite
E-mail: info@wakite.com
Phone: +91 9494008129