Skip to content
Sign in Create account
FeaturesWhatsApp automationInstagram automationComment to DMPricingGuidesBlogWorldwideContact Sign in Create account

Terms and conditions

Last updated

On this page
  1. 1. The service
  2. 2. Your account
  3. 3. Plans, prices and taxes
  4. 4. WhatsApp and Instagram charges
  5. 5. Free trials
  6. 6. Renewal and cancellation
  7. 7. When a plan is not paid
  8. 8. Your content
  9. 9. Acceptable use
  10. 10. Availability and changes
  11. 11. Third-party services
  12. 12. Limitation of liability
  13. 13. Indemnity
  14. 14. Ending the agreement
  15. 15. Law and disputes
  16. 16. Changes to these terms
  17. 17. Contact

These terms are an agreement between you and WaKite ("we", "us"), which runs WaKite. They apply when you visit this website, create an account or use the WaKite app and API. By creating an account or paying for a plan you accept them. If you use WaKite for a company, you accept them for that company.

1. The service

WaKite is online software for businesses: a shared inbox for WhatsApp numbers and Instagram accounts, broadcasts, flow bots, a CRM and an API. It works through Meta's official WhatsApp Business Platform and Instagram APIs. WaKite is not made, sponsored or endorsed by Meta.

2. Your account

  • You must be at least 18 and able to enter a contract.
  • Give true details when you sign up and keep them up to date.
  • Keep your password safe. You are responsible for everything done through your account, including by people you invite.
  • Tell us at once at info@wakite.com if you think someone has used your account without permission.

3. Plans, prices and taxes

  • The plans, their limits and their prices are shown on the pricing page and in the app. Prices are in Indian rupees (or the currency shown) and GST or other taxes are added where the law requires.
  • Plans are paid in advance for each billing period. You can pay by automatic renewal (autopay) or against an invoice, where both are offered.
  • Payments are processed by our payment partner, Razorpay. We do not see or store your full card or bank details.
  • A tax invoice is issued for every payment and is available in the app.
  • We may change prices for future billing periods. We will tell you at least 15 days before a change applies to you.

4. WhatsApp and Instagram charges

Meta charges for some WhatsApp messages (for example marketing, utility and authentication templates). Those charges are billed by Meta to the payment method you add in your Meta business account, at Meta's own rates. WaKite does not add a markup. Meta's charges are not part of your WaKite plan and are not refunded by us.

5. Free trials

Where a free trial is offered, it ends on the date shown in the app. If you do not choose a paid plan by then, automatic sending stops until you do.

6. Renewal and cancellation

  • Plans renew at the end of each billing period until you cancel.
  • You can cancel at any time from Billing in the app. The plan stays active until the end of the period you have paid for and is not renewed after that.
  • Refunds are covered by our Cancellation and refund policy.

7. When a plan is not paid

If a plan ends, is cancelled or a payment fails, your account is paused: incoming messages are still received and stored, but broadcasts, bots, automatic replies and other sending stop until the plan is paid. Your data is kept as described in our Data management policy.

8. Your content

  • You own the content you upload or send and the contact details of your customers. You give us permission to store and process it only to provide the service to you.
  • You are responsible for having the right to message the people you contact, and for the content you send.
  • We handle personal data as described in our Privacy policy.

9. Acceptable use

You must follow our Acceptable use policy and Meta's WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Instagram terms. We may pause or close an account that breaks them, and Meta may restrict or ban numbers on its own.

10. Availability and changes

We work to keep WaKite available at all times but cannot promise that it will never be interrupted, for example during maintenance or when Meta's platform is down. We improve the service over time and may change or remove features; we will not remove a core feature of a paid plan during a period you have already paid for.

11. Third-party services

WaKite depends on services we do not control, such as Meta (WhatsApp and Instagram) and Razorpay. Their terms also apply to you. We are not responsible for their decisions, such as Meta rejecting a template, limiting a number or changing its prices.

12. Limitation of liability

To the extent the law allows, WaKite is provided "as is". We are not liable for indirect or consequential loss, such as lost profits, lost business or lost data caused by things outside our control. Our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim.

13. Indemnity

You will compensate us for claims made against us by others because of content you sent, or because you broke these terms or the law.

14. Ending the agreement

You can stop using WaKite and close your account at any time. We may suspend or close an account that breaks these terms, does not pay, or puts the service or other users at risk; where possible we will warn you first and give you time to export your data.

15. Law and disputes

These terms are governed by the laws of India. Disputes will be heard by the courts at the place of our registered office. Before going to court, please write to us so we can try to solve the problem together.

16. Changes to these terms

We may update these terms. The date at the top shows the latest version. For important changes we will tell you by e-mail or in the app before they apply.

17. Contact

WaKite
E-mail: info@wakite.com
Phone: +91 9494008129